Customer Service Representative

Location
England, London, North West London
Salary
Up to £19500 per annum
Posted
13 Nov 2018
Closes
26 Nov 2018
Ref
AU131118C
Contact
Recruitment
Job Title
Customer Services
Industry Sector
Retail
Contract Type
Contract
Hours
Full Time

A leader in the online gift industry is looking for an experienced Customer Service Superstar to join their team on a 6 month fixed term basis will be friendly, have strong attention to detail and be able to multi-task in a fast-paced environment. You will have experience working within Customer Service, ideally in an inbound call centre and you will have a genuine passion for providing the highest level of customer service.

Responsibilities:

  • Following up on customer email and telephone enquiries, responding promptly and accurately
  • Assisting customers with any issues with regards to their returns or orders via emails or by phone
  • Communicating any information promptly to customers regarding their orders
  • Assisting customers with online registration
  • Dealing with complaints and the escalation process
  • Resolving any customer issues
  • Dealing with customer's late returns and faulty goods
  • Maintaining a high level of service awareness at all times

Essential Skills and Requirements:

  • Ideally proven experience with Customer Care in an office environment
  • A good team player
  • Positive and enthusiastic personality
  • Excellent keyboard and written skills, articulate with good spelling and grammar
  • Excellent communication skills, both written and spoken, specifically in regard to building relationships with customers
  • Reliable and consistent
  • Can pick up new systems quickly
  • Flexible attitude and take initiative
  • Excellent eye for detail and good organisational skills
  • Experience with Microsoft Office packages
  • Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business
  • Flexibility to work shifts

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

 

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.

 

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