Reception/Client Services Supervisor at top US Law Firm: Salary Flexible

A prestigious US Law Firm is looking to hire a new Client Services Supervisor to join the London office, providing leadership and development of team members and being responsible for and managing the day-to-day service quality and continuous improvement and ensuring the effective and seamless running of the reception operation. Responsibilities will include supervising the client services team ensuring the firm’s five-star standards are met at all times, arranging the team rota, approval annual leave, organising cover provisions, out of hours support and approving overtime, participating in the teams annual evaluations, supervising the catering assistant, meeting the Director of Administration on a regular basis relating to the running of the client services function.  In addition to supervising the team, this role will involve working as part of the team on a daily basis including ensuring a thorough daily check of all aspects of the meeting room suite and visitor offices is completed and checks are undertaken throughout the day to ensure standards are maintained, scheduling and rescheduling meetings and conference rooms including coordinating catering, room set-up, furniture and equipment requirements with other departments that provide services to the conference centre, supporting and coordinating VIP meetings including closings, client events, marketing events, and the handling of other VIP status meetings, assisting marketing with administrative tasks relating to events as needed, proactive daily liaison with IT/AV, office services and catering teams to verify equipment, layout and catering needs for the following day, maintain the EMS system including adding, removing and updating room and user profiles, creating room lists and updating food service items.  Candidates must have a minimum of two years supervisory experience preferably within a professional services environment, must have the ability to utilise and learn the EMS system effectively, experience working in a fast pace environment and have strong organisational, written and communication skills.  Hours will be on a shift pattern (37.5 hours a week) between 7.30am – 7.00pm