Head of Facilities at Award-Winning Tech Media Agency

ABOUT

Responsible for ensuring the Facilities department maintains and manages the day-to-day running of the company’s central London headquarters facility as efficiently and smoothly as possible. Managing a Facilities team with three direct reports and multiple indirect reports. Responsible for overseeing any refurbishment projects.

KEY RESPONSIBILITIES

• Responsible for all building related matters, including physical infrastructure as well as the aesthetics
• Liaising with landlords, suppliers and contractors regarding building matters, as needed
• Ensuring office space is optimised and that seating requirements across multiple teams/projects are effectively planned and managed
• Providing a welcoming, attentive and professional environment for clients when they visit and/or work from their offices, thinking of their overall experience, food and drink requirements and general support on site etc.
• Overseeing refurbishment projects and gaining buy in from senior managers where relevant
• Managing the budgets and reviewing on a yearly basis; assessing any monthly under/overspend, investigating and adjusting accordingly
• Reviewing supplier budgets on a regular basis and assessing any monthly under/overspend, investigating and adjusting accordingly
• Reviewing supplier budgets on a regular basis and re-tendering when necessary to ensure the company is getting value for money from suppliers
• Liaising with infrastructure engineers with regard to maintaining and reviewing infrastructure systems such as power, cooling ventilation etc.
• Ensuring all relevant Health and Safety/Fire Risk Assessments are carried out at the relevant times/periods
• Maintaining and updating Business Continuity Document
• Ensuring that Physical Security standards are maintained at all times
• Providing all the relevant information on Physical Security required for Security Audits by company clients while working with Client Services Manager and Infrastructure Engineers
• Ensuring that their client facing areas and meetings rooms are presented and maintained to a high standard
• Provide leadership and guidance to the Facilities team where necessary
• Additional tasks and project work, as required

KNOWLEDGE & EXPERIENCE

• Previous experience in facilities/office/building services management
• Previous management/supervisory experience
• Experience of working in a media, technology and/or creative environment

COMPETENCIES, SKILLS & ATTRIBUTES

• Superb organisation skills
• Ability to work with people at all levels within the company
• Client-centred approach (internal and external clients)
• Strong attention to detail and a desire for continuous improvement
• Intermediate level computer skills, which will be required for budgeting, purchase orders etc.
• Able to focus on immediate priorities while thinking and planning strategically
• Exceptional level of communication, presentation and interpersonal skills
• Proven leadership ability – able to motivate and inspire a team
• Business acumen
• Able negotiator
• Strong team player and ethos
• Appreciation, understanding and a willingness to embrace technology