Technology Support Analyst at top US Law Firm: to £35,000

A prestigious US Law Firm is looking to hire a new Technology Support Analyst to join the London office on a permanent basis.  This role will be responsible for the support of PC hardware and software, diagnosing and determine appropriate course of action – duties will include assessing user issues, intermediate trouble-shooting, managing the remote computing and Citrix experience, leading the IOS setup and troubleshooting, Networking including wireless, using Voice over IP (VOIP) telephone systems, documents new findings/solutions, adhere to use of call ticketing system for each and every incident, having ticket ownership with guidelines and system usage, participating in on-call and overtime when needed, assisting with project roll-outs.  Candidates must have a technical qualification, a minimum of 2 years’ experience in a professional services environment, preferably a law firm along with strong written, verbal and communication skills along with the ability to demonstrate strong interpersonal and customer service skills.  Standard hours are 9.30am – 5.30pm and stunning offices are based in the city.