Client Services Assistant

Client Services Assistant

Our client is an established educational institution located in Manchester and is currently looking for a Client Services Assistant to join their team on a temporary basis initially for 3-months, paying £10 p/h.

Who will you be working for?

Our client is a highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. Most well known for its Business School and Law School, this private organisation has campuses located throughout the UK and is no stranger to global companies and ambitious students. A distinctive, supportive and welcoming culture makes this a highly sought after organisation to work for.

What will you be doing?

This role would be responsible to deliver the highest level of customer service to students and clients, providing a point of contact for all queries. You will also be responsible for conducting outgoing calls, registering new client and ensuring all key data is present and correct. Some of the main duties of the role will include:

• To support individual students, providing and/or signposting help with a range of financial, academic and social issues.
• Develop relationships with Account /Programme Managers and establish client needs
• To monitor attendance and punctuality and take action where appropriate
• To collate information and data on student progress to inform performance review

About you?

You will be an experienced Client Services Assistant, who is used to dealing with high volumes of client quires via telephone and email. To be considered for this role you will need to demonstrate the following:

• Experience of working with range of different types of client
• Generating reports
• Good working knowledge of a range of IT systems.
• Excellent telephone manner
• Ability to build rapport with range of different types of person
• Professionalism and consistency
• Excellent attention to detail
• Happy working in fast paced demanding environment

What's in it for you?

This is an excellent opportunity to gain experience working for a professional and reputable educational establishment. The role is a full time 3-month temporary role paying a competitive salary of £10 p/h.

How to apply

To apply for this role, please click on the 'Apply' button below.

Not ready to apply or have some questions first?

Call or email me, Mehmet Yilmaz at Gordon Yates, to discuss in confidence.