Customer Service Advisor with a second language

Customer Service Advisor with a second language - French, Spanish, German or Portuguese

I am currently recruiting for one of the world's leading travel companies for this role you must be fluent in English and a second language (French, Spanish, German or Portuguese)

This role is based in Oxford is paying 20000k + depending on experience and will be starting on the 19th of November.

Key responsibilities:

• Handle inbound/outbound calls/emails or chats whilst consistently meeting and maintaining operational performance metrics.
• Adaptability to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand.
• Provide clear and concise case documentation in comprehensive English and your second language.
• Provide and be receptive to constructive feedback whilst maintaining professional integrity.
• A positive, friendly, can-do attitude towards staff and customers.

What you'll bring to the team:

• Fluent written and spoken English and your second language
• Competent with computers/quick to learn new systems.
• A passion/clear focus for Customer Service.
• Demonstrable time management and prioritisation skills.
• Completes tasks to deadlines without need for supervision.
• A team player who can clearly communicate
• Experience/Knowledge of Travel Industry would be ideal.
• Experience in sales environment.

With regret, due to the volume of CVs we receive, only suitable candidates will be contacted.