Executive Assistant

Executive Assistant

£35,000 to £40,000 depending on experience 

North West London - Golders Green

London Speech Workshop delivers high quality communication skills training to professionals in London and the UK. Our training combines psychology and performance through our unique methodology, the Serlin Method™. 

Well-established in the market since 2008, we have a team of coaches who work with a cross section of clients including MPs, ex-Prime Ministers, business executives and professionals helping them be more confident, effective communicators. Clients include EY (Ernst & Young), the 2018 Korean Olympic Bid team, the Times Newspaper group and FTSE 100 companies.

We are now looking for a highly capable, personable Executive Assistant to join our team. You will join as the next in command from the director, running the day to day operations of the business. Central to the role is ensuring that all clients feel supported, that clients receive excellent customer service and that the operations and administration of the company runs smoothly efficiently. Excellent people and communication skills (with high EQ) needs to go hand in hand with brilliant organizational skills to make someone really thrive and succeed in this role.

This role offers a chance to join a company that is committed to helping people be the best communicators they can be; increasing their effectiveness in work and life.  You will be part of a small and dynamic team, who are passionate about delivering quality and excellence. This would suit someone with an interest in psychology and /or communication. 

This is predominantly a homeworking role so suits someone who likes flexible working, and has a good home office set up. A bonus is offered at the end of a successful first year, and there is the possibility of profit share in subsequent years. There is also the opportunity to get involved with and be a sounding board for the future strategic direction of the business, business growth and development. 

Your responsibilities will include:

• Handling all inbound enquiries, managing client bookings and coaches’ calendars
• Support on-boarding of new clients and renewal of existing clients
• Ensure client satisfaction, retention, operational efficiency and quality
• Running client database.
• Partner with MD to identify improvements for the client relationship strategy, systems and processes.
• Be the first point of call for our coaches, assisting them with administrative support where required.

In addition:

*Ensuring our 2 office locations are well-stocked and in order

* Overseeing coaches’ administrative and practical duties

* Leading on one-off projects as and when required

* PA/ EA duties

To be considered you must be:

• High attention to detail, naturally organised
• High emotional intelligence, people person, empathetic
• Proactive initiative taker and problem solver
• Passion for excellence, gold standard, detail orientated as well as big picture
• Excellent communication skills, written, listening skills and good speaking voice
• Interest in psychology and communication

Skills and experience

• Highly motivated, managing own time, ability to work under pressure, prioritising a busy workload
• Managing multiple calendars and diaries

• Client relationship management in a b to c setting - experience of using a CRM system (we use HubSpot, but experience of SalesForce or similar would also be advantageous)

• 3+ years experience of working in an office
• Highly numerate and literate, with strong skills in using MS Office, G Suite, Dropbox

To apply please:

1. Send a voice memo of 1 to 2 minutes to emma@londonspeechworkshop.com answering the following:

1. Your full name
2. Why you think you are suitable for the role
3. What you see as your 3 key skills you would bring to London Speech Workshop
4. Why you want to work for London Speech Workshop
5. Your earliest possible start date.

2. Please also send a brief covering email and your CV.  

TERMS AND CONDITIONS

SALARY:  £35,000 to £40000 depending on experience

HOURS: Office hours 9am to 5.30pm

ANNUAL LEAVE: 25 days per year pro rata from starting date.

PLACE OF WORK:  Homeworking with 2 days a week in North West London location (Golders Green).