Customer Service Advisor

Customer Service Advisor - Rushden - 6 Months with the possibility of being extended further

Your new company:

Our client is looking to recruit a Trade Direct customer service agent to support the launch of their new online retail offering to Employees and Sub-contractors. The successful candidate will be based in their Rushden office and will play an important role in establishing Trade Direct.


Your new role:

• Work with Trade Direct and group procurement colleagues, to complete customer registrations and handle queries in a timely manner.
• Maintain, update and amend customer account records to ensure all details are current and accurate.
• Liaise with suppliers to chase/expedite orders ensuring customer expectations of delivery dates are met and the customer is proactively informed of progress. Monitor and report on supplier achievement of their SLA and KPI's
• Maintain and update order status in line with business guidelines.
• Resolve customer queries regarding delays, out of stock products, failed deliveries and any ad-hoc issues in a timely manner.
• Verify VAT receipts match order detail and update order status.
• Feedback ongoing delivery/product issues to the category management team and update local records.
• Oversee complete process of product returns, cancellations and refunds in line with company guidelines, ensuring frequent communication with customer throughout.
• Request ad-hoc quotations as required, following company RFQ process.
• Promptly and politely resolve any customer complaints by following company guidelines.

What you'll need to succeed:

• Previous experience in a customer service role highly desirable.
• Excellent Organisational Skills.
• High level of attention to detail.
• Ability to prioritize workload and multi task based on customer requirements.
• Experience with Oracle and CRM systems would be extremely beneficial.
• Ability to work on own initiative.
• Excellent written and verbal communication skills -experience in dealing with various groups both internal and external e. Sub-contractors, Kier employees, suppliers.
• Polite and professional email and telephone manner.
• Construction or DIY retail background preferred.

What you'll get in return:

• A competitive hourly rate of pay,
• The opportunity to work with a friendly team
• A 6 month contract, with the possibility of being further extended.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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