Receptionist for Multinational Advertising & PR Agency

ABOUT

Our client is a multinational advertising and public relations company, and is the oldest and one of the largest marketing and communications companies in the world. They require an experienced Receptionist to join their busy London agency. They will be responsible for meeting and greeting clients visiting the site and answering and transferring of calls to all occupants.

RESPONSIBILITIES

• Answering incoming calls in a courteous and friendly manner, using the correct agency name
• Meet and greet all visitors to the complex, ensuring they are dealt with appropriately and experience the best client experience
• Assist with the booking of meeting rooms
• Maintain the reception and adjacent meeting rooms and ancillary areas ensuring they are clean and tidy at all times
• Dealing with courier collections, incoming couriers etc. (evenings only once Despatch has closed)
• Actively develop and maintain strong working relationships with all agency personnel and internal/external at an interpersonal level
• Smart appearance
• Be responsible and reliable
• Flexibility to cover additional hours as overtime, as and where required and working across different company managed buildings if required
• Actively maintain communication and behaviour standards that foster a culture of strong customer and service excellence both within the agency and across all customer and supplier organisations
• Ability to develop and maintain strong working relationships and communication with tenants/clients

SKILLS

• Customer Service background, ideally with formal qualification in this field but not a necessity
• Good Microsoft office skills, especially in Excel and Outlook
• Strong communication skills
• Self-starter
• Can do attitude with an attention to detail
• Organised and methodical
• Friendly and open personality