Technical Support Manager

Technical Support Manager

We are looking for an experienced Technical Support Manager to join this wonderfully stylish and well-known architectural surveying firm in Central London. With the launch of a new digital product and exciting plans for the year ahead, an experienced Technical Support Manager is needed to help with their award winning new software.

Who will you be working for?

Our client are leaders in their field in the property sector, they have seen a gap in the market and created a futuristic platform which is ahead of its time. Be part of a market leading company that has a great working environment, genuinely care about clients and employees and plenty of development opportunities.

What you will be doing?

You will be responsible for managing the new technical support team. You will be responsible for training and leading the technical support process. You will help come up with solutions to any problems that can't be solved by the front-line support team. You will be working closely with the development and modelling teams to ensure all bugs and issues are resolved. You will be responsible for reviewing all the issues that are raised and then creating user friendly guides to help resolve these issues. Your role will also include hiring people once the expansion takes place.

About you?

You will have a proven track record in technical support and be able to show examples of where you have designed or improved a technical process resulting in better service for customers. You will be proactive and able to research and implement solutions to problems as well as being an expert in IT systems.

It is highly desirable if you have experience using 3D modelling software, programming experience and experience in real-time modelling or game development.

What's in it for you?

In return, you will be rewarded with excellent benefits, including private healthcare, 22 days holiday with additional days off between Christmas and New Year, generous pension scheme and annual salary review.

The salary range is £40K

How to apply?

To apply for this Technical Support Manager, please click on the 'Apply' button below.

Not ready to apply, or have some questions first?

Call or email me, Carly Kossen at Gordon Yates, to discuss in confidence.