Graduate Case Handler - 'Big Four' Consultancy (London)
- Recruiter
- Diana Duggan Associates (UK) Ltd
- Location
- London (Central), London (Greater)
- Salary
- £27840k pro-rata
- Posted
- 15 Aug 2018
- Closes
- 12 Sep 2018
- Job Title
- Graduate/Trainee
- Industry Sector
- Banking / Finance
- Contract Type
- Contract
- Hours
- Full Time
Our client, a 'Big Four’ Financial Services Consultancy, is seeking a Graduate Case Handler to join the London office.
This is a high profile financial regulation project, managed on behalf of a Bank; reviewing cases, relating to customer accounts.
The role focuses on managing an individual case load, in order to support the investigation and resolution of customer claims.
If you have a high attention to detail, passion for customer service and relish working within a fast paced environment, this could be a fantastic opportunity to gain experience with an established corporate firm!
Responsibilities:
- Research, gather and prepare cases, using in-house systems.
- Log and allocate cases for review.
- Liaise with clients, through telephone and written correspondence.
- Process figures, carry out analysis and produce reports.
- Liaise with the investigations team and senior managers.
Requirements:
- Undergraduate Degree
- IT Proficiency
- Excellent written and verbal communication
- Previous customer service or office experience
- Previous paralegal/case work or Financial Services experience is desirable
- Ability to meet deadlines
- Proactive
- Organised
- Team player
This role is a contract position, until June 2019 (with scope for extension), based in the City of London. Working hours are Tuesday - Thursday 19:00-07:00am.
There are numerous intakes in September and early October.
If you would like to be considered for this opportunity, please send your CV to Diana Duggan Associates.
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