Customer Service Advisor
- Recruiter
- Page Personnel Secretarial
- Location
- England, London, North London
- Salary
- £22000 - £24000 per annum
- Posted
- 13 Aug 2018
- Closes
- 03 Sep 2018
- Ref
- 13939845/001
- Contact
- Georgia Winter-McQue
- Job Title
- Customer Services
- Industry Sector
- Retail
- Contract Type
- Permanent
- Hours
- Full Time
The chance to work for a global footwear company with their Customer Service team. This is an exciting role for someone looking to get their foot in the door within a head office environment. Must be fluent in French, German or Spanish.
Providing a voice to the brand for B2C customers in line with the brand position, ensuring the brand consistently delights B2C customers and manages their expectations with outgoing confidence.
Client Details
Products worn by the likes of Blu Ivy, Harper Beckham, Gwyneth Paltrow and Uma Thurman, this exciting footwear brand has been around for over 70years.
Description
Responsible for answering calls in a timely manner to maximise service levels.
Answer questions effectively in accordance with company guidelines using own judgement.
Requires consideration on how decisions can impact other departments
Tracking deliveries and arrange re-delivery of parcels that have been returned to Company by liaising with the warehouse staff
Ensure that details of all procedures and programmes are kept up-to-date within the department by liaising with other departments
Excellence in accurate administration activities
Profile
- Excellent communication skills (both verbal and written)
- German/French/Spanish Speaker
- Previous E-commerce & Customer Service Experience preferably in fashion or footwear
- Highly Personable & Resilient Character
- Ability to work independently, prioritise work effectively, judging the relative importance of conflicting demands and planning actions in order to meet deadlines
- Ability to identify problems, demonstrate use of initiative and implement appropriate solutions
Job Offer
Competitive salary with added benefits and bonus
Not what you're looking for? Get headhunted for relevant jobs.
Upload your CV
More searches like this
Not what you're looking for? Get headhunted for relevant jobs.