E-Commerce Administrator / Assistant

Fantastic opportunity within a leading Shipping company in London!

Your new company
This company is a leading Japanese global transport company, with offices situated in the heart of London. The company's main area of operations is international containers shipping, with a fleet size of 1 million!


Your new role

• Provide full administrative support to EDI and eCommerce department
• Handling all users and 3rd party requirements.
• Registration of service enquiries (incl requirements gathering)
• Analysis of EDI service calls to assess root causes
• Development of effective corrective action plans
• Assist in the analysis of secondary level corrective actions
• Assist in analysis and management of data quality, and analysis of call trends
• Communication with system end users at all levels and functional areas
• Supporting the Senior Analysts when and where necessary
• Performing business benefit analysis and feasibility studies on behalf of the EUA management and end user community.
• Managing user acceptance testing from devising strategy, to creation, execution and monitoring of test scenarios and cases.
• Assisting our Regional Service Desk when required in the preparation and delivery of end-user training for new system developments / the provision and maintenance of end user systems documentation
• Providing regular and ad-hoc project status updates to interested parties.
• Participating in special projects which may be business process related or technological in nature.
• Delivering solutions that meet user's requirements within defined timescales, effort and levels of quality.
• Prepare project documentation in support of new developments
• Report on post-implementation business benefits realisation and quality
• Providing KPI/PIs and reporting to the business so that eCommerce business performance can be consistently measured across Europe for follow-up and to monitor the success of the implementation of our EUA E-Commerce/EDI Strategy.

What you'll need to succeed

• Excellent interpersonal and communication skills
• Ability to analyse data and therefore excellent analytical skills and attention to detail are essential
• Experience of working with tight deadlines while still being flexible in approach
• Willingness and flexibility to learn new skills
• An analytical approach to problem solving
• Good presentation skills
• Ability to work within a team
• Good MS Excel, Word and PowerPoint skills

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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