Case Officer, Temp, £27,500, City of London

This organisation is currently looking to recruit a candidate who will be responsible for the management and investigation of a varied case load including fitness to practise allegations, registration Appeals, health and character declarations and prosecution of offences.

What does the job consist of?

• Investigate and manage a variety of cases with a thorough knowledge of the relevant legislation, policies and procedures.
• Act as the primary contact for relevant internal and external enquiries and briefings relating to a case load, including handling options and instructing solicitors.
• Advise the public, registrants and other organisations about the company's functions and processes of the Fitness to Practise Department.
• Maintain and review electronic systems and databases to record cases handled by the Fitness to Practise Department
• Prepare cases and attending panels to facilitate decision making, advising on the factual aspects of the case as necessary.
• Analyse complex case information and take decisions relating to the direction of the investigation
• Provide managers and the Director with up to date information about cases.
• Present a variety of cases in line with the Fitness to Practise Case Management strategy
• Undertake Witness Assessments and take witness statements.
• Participate in interviews and evidence gathering in the investigation and management of cases.
• Assist in the training and integration of new Fitness to Practise Department employees.
• Provide cover for other roles within the department.
• To carry out the responsibilities of the post with due regard to the companies Equality and Diversity Policy
• Understand the information security requirements as set out in the Information Classification and Handling Policy.

What will the successful candidate be like?

• Educated to degree level and/or relevant knowledge and understanding.
• Strong analytical, critical examination (including ability to conduct witness assessments), and report writing skills.
• Demonstrated ability of working within defined regulations and legislation, including the ability to interpret and learn legislation where necessary.
• The ability to learn and understand Part V and VI of the Health and Social Work Professions Order
• Excellent oral communication skills and ability to present information confidently, clearly and succinctly.
• Ability to deal with people from all levels and from a diverse range of backgrounds sensitively and pragmatically.
• Leadership skills, in particular, providing support and guidance to all parties involved in a Case.
• Ability to work under pressure, to deadlines and with minimal supervision.
• An understanding of professional regulation or a willingness to develop this if not currently held.
• Sound working knowledge of window based software packages
• Willingness to travel throughout the UK, this will involve overnight stays as required.

Desirable

• Demonstrated ability of working with committees or panels within a complex framework and managing tribunal type processes, or the ability to do so.
• Demonstrated ability to investigate and manage complaints and present outcomes of investigations to committees and panels.

How to apply?

We will be in touch with successful candidates only (as we are optimistic about a high number of responses!)

Not ready to apply, or have some questions first?

Call me, Claire Harrop , on 0207 494 4466 (before 5pm) to discuss in confidence; or email me