Accounts Assistant

Our client based in the security industry has a fantastic opportunity for an Accounts Assistant to join their friendly and growing team in West London.

You will be joining a small and lively office environment within the Customer Service Team focusing on accounts and assisting with the day to day running of the office providing a high level of customer service at all times. You will need to be fluent in English, able to multitask and work well under pressure and to deadlines.

As Accounts Assistant your duties and responsibilities will be:

• Controlling credit and chasing aged/new debts.
• To Create, check and dispatch invoices on a daily basis.
• To keep on top of accounts and making sure Payment Terms & Conditions are not breached.
• Working with spreadsheets to update customers and provide supporting documents accordingly to ensure prompt payment.
• To prepare statutory letters for any overdue accounts.
• Calculating and checking to make sure payments, amounts and records are correct.
• To deal with incoming and outgoing correspondence by email/letters answering any queries to do with Accounts. 
• To provide financial reports on a regular basis for the Managing Director/Book keeper.

The role will also require you to assist with the Customer Service Team as and when required.

• Creating and sending letters to residents advising of new installations of systems and including new fobs / keys in them.
• Answering the telephone, dealing with general enquiries in a professional and timely manner
• Accurately raising new jobs on the system, checking history of site and providing relevant information to Engineers
• Planning and scheduling engineer’s dairy where required.
• Completing regular reports for customers and internal use relating to the Maintenance side of the business.
• Providing ad hoc administrative support to the Customer Service Supervisor and Senior Management when required.

You will be part of the team which:

• Processing over 200+ jobs per week
• Managing team of 20+ engineers
• Creating various KPI and operational reports on daily basis

An ideal candidate will have the following skills and qualifications:

• Previous experience in accounts department including invoicing and collections.
• Knowledge of Sage
• Strong, professional Customer Service skills
• Exceptional multitasking skills – you will be working on various CRM systems, answering email and telephone enquiries in the same time.
• Confident Telephone Manner
• Good time management
• Fluent English spoken and written is a must
• Be diligent with attention to detail
• Strong Computer skills: Knowledge of Microsoft Word / Excel / Outlook essential - Training on the in-house system will be provided.
• Capable of organising and prioritising workloads to meet strict deadlines
• A strong 'can do’ attitude is essential.
• Be flexible.
• Must be good team worker.