Customer Service Advisor

Location
Fulham
Salary
£20k - 24k per year
Posted
03 Jul 2018
Closes
31 Jul 2018
Ref
cae-swj
Contact
William Dawson
Job Title
Customer Services
Industry Sector
Retail
Contract Type
Permanent
Hours
Full Time

An exciting and unique opportunity has arisen for a Customer Service Executive to work for a luxury jewellery and accessory retailer and wholesaler in South West London.

The ideal candidate will have a passion for fashion, be self-motivated, promoting the Brand and working with wholesale, retail and Ecommerce. Experience with a luxury brand is a must, as are excellent communication skills across departments.

  • Act as brand ambassador through the provision of all aftersales Customer Services
  • Consistently delivers an excellent customer experience by phone, email, live chat and any other channel of communication to support the building of the brand
  • Communicating effectively with retail shops for any customer repairs
  • Acting as go-to-person for clarification of all Customer Services guidelines and policies
  • Supporting the review and implementation of current and future Customer Service rules and policies
  • Quality control of returns; unpacking, checking and organising incoming deliveries
  • Accurate processing of Credit Notes and liaising with required Head Office department
  • Continuous and effective communication with other departments to stay up-to-date and prioritise internal and external customer needs
  • Handles all complaints effectively, using required procedure and professional customer communication
  • Processes website returns in a timely manner and liaises with web-site team as required
  • Engages with the Graphic team on projects and as required

Essential Skills and Experience:

  • At least 2 years’ experience customer service representative for a luxury brand
  • Excellent working knowledge of MS Office, particularly Outlook and Excel
  • Fluent in English to mother tongue standard
  • Working independently with strong communication skills at all levels
  • Evidence of successful initiatives that lead to improved internal systems and sales performance
  • Ability to multi task, work under pressure and prioritise varied workload
  • Ability to identify problems, demonstrate use of initiative and implement appropriate solutions
  • Deadline orientated
  • Creative and resourceful thinker with hands-on approach
  • Commercial mind-set with good numeracy skill
  • Flexible attitude and willingness to do overtime during seasonal peak periods, and positive approach to change

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