Lifestyle Manager / PA

 Lifestyle Manager / PA

Kings Road, Fulham 

Competitive Salary + 10% bonus subject to performace

The Company

With offices based in London and New York, Concierge offers lifestyle management services to fewer than one hundred very special families worldwide. Established in 2000, the company provides a personal service that offers extraordinary attention to detail for their members who require the highest standards. The services offered to their members are very broad in scope but include the following; cultural recommendations and ticket sourcing, restaurant reservations, day to day errand support, holiday organisation, household recruitment, event organisation, relocation support and property management.

The Role

The Lifestyle Manager’s role is to ensure that their clients receive a consistently exemplary service by executing all their day-to-day client requests excellently. The Lifestyle Manager works as part of a team, with a Client Director above them and Junior Lifestyle Managers below. The Lifestyle Manager's role is to support the Client Director, by taking on a significant amount of the client request workload, and to work alongside their Junior Lifestyle Managers; assisting with their training, prioritisation and management of requests. In the absence of the Client Director a Senior Lifestyle Manager will take on the role of team leader.

A typical day varies hugely but it may include;

• Travel booking and organisation (please note itineraries are very detailed with very specific and ever changing client requests so are typically hard to execute!)
• Recruitment projects (i.e. sourcing nannies, housekeepers, tutors, drivers etc)
• Calendar Management & Organisation
• Cultural Recommendations
• Property Management, overseeing work for/in a client’s house
• Organising and overseeing parties
• Detailed research work required for client requests for recommendations for travel, restaurants, healthcare, fitness, beauticians and educational specialists
• Training of your Junior Lifestyle Managers and organisation of their days

Skills and Experience

• A Bachelor’s Degree, 2:1 and above
• At least 3 years relevant office experience in a similar field
• Some management and training experience
• Second language a plus; French, Spanish, Mandarin
• An understanding of the service levels expected by these families and a strong eye for detail
• Impeccable presentation, manners and warmth
• Strength and determination
• Thoughtfulness, intelligence and care
• Ability to work to tight deadlines/under pressure
• Excellent communication skills both written and verbal
• Good knowledge of and a keen interest in London; culture, restaurants, hotels etc.
• Ability to work effectively in a team
• An extremely proactive and positive manner

Start Date: ASAP

Holiday:  21 days, plus closure for 3 or 4 working days over the Christmas period, plus Bank Holidays

Location: London, King’s Road, Fulham

Bonus: 10% Yearly bonus subject to performance