Customer Service Station Assistant

Customer Service Station Assistant, with an immediate start for 6 months, based in London Victoria

Your new company

London's largest transport agency is looking for a dynamic customer focused individual to join their Station Assistants team at Victoria Coach Station. This role is for 6 months in duration and with an immediate start.

Your new role

You will be working rotational shifts to provide customer assistance in all passenger terminals to enhance customer satisfaction for coach customers. Critically you will be responsible for monitoring and controlling vehicle operations at Victoria Coach Station (VCS) and assisting customers to purchase tickets at the ticket hall.

This role is on a shift pattern, which can fall Monday-Sunday between the hours of 6 and 11, working a 35 hour week.

What you'll need to succeed

• Excellent customer service skills in a busy 24/7 front-line environment
• Well practised, demonstrable communication skills, both oral and written
• Proficient in the use of Microsoft Office including Outlook, Word and Excel
• Good negotiating skills and the ability to influence people
• A friendly persona and the ability to offer a first class service to all customers/visitors

What you'll get in return

This is a great opportunity to work for one the most influential employers in London. On top of a competitive salary you will also be fully entitled to paid holiday and boosted rates for unsociable hours.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV

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