11am – 7pm: Audio Visual/Desktop Support Specialist at top US law Firm: to £40,000

A prestigious US Law Firm is looking for a new Audio Visual/Desktop Support Specialist to join the London office, to provide firm wide setup, operate, maintain and repair equipment used to enhance live events as well as video and audio conferences and presentations.  Responsibilities will include monitoring live meetings on video bridge for connection quality and performance and act within protocols, work with local and remove IT/AV support personnel to resolve incident during meeting setup period, schedule AV vendor preventative maintenance and break/fix repair work, monitor firm ticketing system and emails for meeting support requests and alerts, schedule, perform and coordinate external video conferences with outside parties and conference room coordinators, handle the set up of all audio-visual operations including all maintenance.  Other duties include record meetings and presentations, operate the videoconference bridge, adjust sound equipment, coordinate graphics used in displays and provide technical support for videoconferences, teleconferences and webinars, track assets of equipment making recommendations for replacements and upgrades, analise, diagnose and resolve problems, act as a support liaison between AV support and other teams within IT, coordinating and providing 2^nd level support to users who are experiencing desktop hardware, operating systems, telephony, connectivity and applications issues, facilitating the day-to-day workflow of standard and high priority tickets.  Candidates ideally need to have 3 years’ experience working within Legal IT, specifically with experience to AV and teleconferencing.  Candidates must demonstrate the ability to troubleshoot issues and deliver a high level of customer service to the wider office.