German Customer Relationship Specialist

German Customer Relationship Specialist
Middlesex

We are seeking fluent German/English speakers with experience from the Pharmaceutical/Medical/Healthcare industry and a background in providing excellent customer care.

Job Purpose
End to end customer service activities and processes for the EMEA region, including but not limited to
*Customer order, invoicing & service management
*3PL liaison and relationship building
*Customer invoicing and related query resolution
*Service and installation support
*Master data management and data quality control

Main Responsibilities:

Process
*Customer order & service management
oFirst point of contact for non-technical questions related to orders, price, and credits for internal & external stakeholders
oResolution of customer questions and issues
*Installation process support
oCoordinate the delivery and assist where necessary with the process of installation, and training for new instruments between sales, logistics, finance, technical & clinical service

People
*Develop and maintain key relationships between our customers and internal stakeholders (Sales, Marketing, Finance, Service and Clinical)
*Influence and collaborate with internal stakeholders to ensure customer satisfaction is exceeded.
*Support data integration processes between commercial, finance, information technology, service and technical teams into a consolidated customer master and data warehouse.

Education and Experience
Essential
*Educated to degree level or equivalent experience
*Experience in a logistics, supply chain, and/or customer service function in the healthcare industry
*Knowledge of customer service principles and practices
*Good working knowledge of Microsoft Office suite.
*Able to coordinate with multiple stakeholders across the organisation, 3PL, and customer to ensure customer issues are resolved
*ERP System experience
*Fluent in English and German.

Preferred
*Bachelor's degree in business, logistics, supply chain management, or a related field.
*Experience in working with 3PLs
*Experience in process design and implementation
*Advanced knowledge of Excel
*Experience with development, documentation and implementation of global processes to ensure compliance and standardisation
*SAP ERP, CRM, BI System experience.

Key Competencies
*Interpersonal skills
*Communication skills - verbal and written
*Listening skills
*Problem analysis and problem-solving
*Attention to detail and accuracy
*Data collection and ordering
*Customer service orientation
*Adaptability
*Initiative
*Ability to influence without formal authority.
*Stress tolerance

Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at