PPI Quality Checker (Triage) - Financial Services - London (Night shift)

'Big Four’ Financial Services firm is seeking a Quality Checker within the Triage team to join a PPI review project, based in London.

Key Responsibilities:

• Quality check cases, in line with policies and procedures.
• Liaise with the change and continuous improvement teams.
• Coordinate work stream and escalate potential risks.
• Maintain and manage quality standards.
• Provide guidance and training to team members.
• Produce reports, attend management meetings and provide update to Senior Leadership team.

Requirements:

• PPI QA experience.
• Effective coaching and people management experience
• Technical working knowledge of the complaint handling process.
• Passion for customer service.
• Excellent verbal and written communication.
• Investigation and problem solving skills.
• IT and database proficiency.

This is a full time contract until December 2018 (scope for extension), based in London.

Working hours are Tuesday, Wednesday and Thursday 19:00-07:00

The next intake is Monday 18th June.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.