Helpdesk Team Leader

Handle Recruitment is working with a well-known sporting brand to find a Helpdesk Team Leader to provide customer service orientated, technical helpdesk support to users in an efficient and accurate manner; solving basic technical problems and providing support for all assigned areas.

The Helpdesk team forms a crucial part of the business, ensuring the smooth running of operations across the entire company. This is a diverse role that involves management of a small Helpdesk team and also sub-contractors for specialist equipment.

Based out of impressive offices in North London, the environment is vibrant and exciting; and with a huge project due to complete later this year, it really is a great time to join this incredible brand.

Key features will include:

• Overseeing the Helpdesk team and their daily functions including shift rotas, mentoring and producing reports
• Control of sub-contractors and quality of their work
• Maintaining an up-to-date PPM schedule
• Being the point of call for daily maintenance faults
• Dealing with any unresolved or escalated queries
• Updating data and producing activity reports
• Providing first level contact and resolutions to customer issues
• Ensuring proper recording, documentations and closure
• Following up with customers and contractors, providing feedback and seeing problems through until they are resolved
• Assisting with specialist projects and supporting company events (flexibility required)

Person specification:

• Proven experience in providing Helpdesk support
• Working knowledge of Helpdesk software/databases
• Previous management or supervisory experience; and the ability to train Helpdesk Administrators
• Thorough knowledge of safe working practices
• Exceptional client facing and communication skills
• Excellent IT and admin skills
• Logical and methodical with great attention to detail
• Ability to deliver work to highest of standards and take responsibility

If your experience matches the requirements above and you would love to be a part of this amazing sporting brand, please apply now!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.