Sales Support Administrator
- Recruiter
- LMA Recruitment
- Location
- England, Middlesex, Hayes
- Salary
- £20000 - £22000 per annum + plus benefits and bonus
- Posted
- 03 Apr 2018
- Closes
- 27 Apr 2018
- Ref
- MM 4663
- Contact
- Mary Marcus
- Job Title
- Customer Services
- Contract Type
- Permanent
- Hours
- Full Time
Immediate start
My client who is a very well established and renowned office supplies company is looking for an experienced customer service individual who has previously worked in a call centre, taking and processing orders and maintaining excellent client relationship.
This is a challenging role with lots of variety and several different areas of responsibility:
- Sales Support - to build relationships with Image customers ensuring they are retained and happy.
- Purchasing - to build and maintain relationships with suppliers and to manage stock levels
- Query handling - managing queries in a timely and efficient manner and providing high quality service to customers at all times
- To provide first line support to both customers and the sales team in dealing with enquiries and orders.
- Manage stock levels and purchase orders to ensure that next-day fulfilment targets are met
- Manage order processing tasks
- Sourcing "specials" - finding unusual and bespoke items, assessing suppliers, and managing purchase and delivery.
- Manage customer queries and returns, arranging collections and associated customer credits.
- Supporting and maintaining general sales administration with new account documentation, pricing and delivery documentation and experience required:
- Customer service background is essential together with high level of telephone and administrative activities
- Previous experience in working in a call centre or sales processing environment is required
- Must be computer literate and have used sales databases.
- Good level of education.
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