Customer Service Executive

Join an exciting, growing and cutting-edge gaming platform! Our tech start-up client is about to change the way gaming works. To make this happen, we are looking for passionate, entrepreneurial people to join their small team and take things to the next level. Based in Covent Garden, the team is made up of digital designers, tech enthusiasts and business experts who share a passion for gaming and innovation.

It is really important that anyone joining gets along with the rest of the team and enjoys working with others. This newly created position will be progressive and varied with responsibilities that cover support in customer services.

Due to the ad hoc nature of a start-up, the candidate we are looking for must:

• Be eager and enthusiastic about any task 
• Be passionate about customer service
• Be curious and excited to learn about technology, gaming and business
• Have strong initiative and determination
• Have industry insight and interest
• Have ideas and a desire to make an impact on the business

Skills/experience that we are looking for:

• Excellent writing skills
• Ideally some experience in a customer service role
• Experience in a start-up environment
• Excellent communication skills
• Knowledge of mobile and the app world

Role:

• Act as the main point of contact for all queries and complaints, delivering a high quality, consumer-focused and efficient service to our customers
• Liaise with the external customer service team to ensure standards are being met and queries resolved in a timely manner 

• Continuously aim to improve the services and processes through feedback, training and keeping up to date with industry best practice
• Recommend potential improvements and be a key driver in implementing and driving positive changes and enhancements to current customer service procedures

• Work closely with other departments to ensure up-to-date understanding and knowledge of all products, promotions, ingredients and product applications