Customer Service Assistant
- Recruiter
- Biscuit Recruitment
- Location
- London (Central), London (Greater)
- Salary
- £18,000
- Posted
- 23 Feb 2018
- Closes
- 26 Feb 2018
- Ref
- EJGA
- Job Title
- Customer Services
- Contract Type
- Contract
- Hours
- Full Time
** Please Note: This is a 6-month FTC**
A well-known fashion brand is looking for an exceptional and enthusiastic Customer Service Assistant to join their friendly team!
As a Customer Service Assistant, you will be responsible for handling all customer queries that come through the website as well as managing a busy inbox and responding to emails. This is a lovely role for someone who loves providing excellent customer service and can bring great energy to the team! The ideal candidate will be customer focused, a good communicator, and someone who takes pride in their work, to ultimately offer customers an unrivaled shopping experience.
Responsibilities:
- Responding to customers via email and telephone
- Approving customer returns and processing refunds
- Working with multiple back-end systems to manage orders
- Assisting with company’s operational functions such as stock management, order, and returns
- Maintaining current product knowledge of all product lines
What we are looking for:
- Experience working with a successful e-commerce website, ideally in a multi-channel retail environment
- Customer service experience is essential
- Excellent communication skills
- An understanding of CMS, order management systems and fulfillment
- Ideally educated to A-Level standard
- Ability to work under pressure and to be patient with customers
- Polite, thoughtful and friendly attitude
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