Case Handler - Financial review (Banking) - Manchester

A 'Big Four’ Financial Services firm managing a financial review project, on behalf of a Bank, is seeking experienced Case Handlers to join the team.

Responsibilities:

• Conduct a thorough investigation into customer cases; managing the process from start to finish, within set deadlines.
• Liaise with customers and third parties.
• Reach a fair outcome for all parties, in line with FCA guidelines.
• Produce final response letters.
• Provide a clear audit trail and final report for each case.

Requirements:

• Case handling experience within Financial Services.
• Technical working knowledge of the complaint handling process.
• Proactive attitude to resolve cases in a timely manner.
• Passion for customer service.
• Excellent verbal and written communication.
• Investigation and problem solving skills.
• IT and database proficiency.

This is a full time contract role, six months – ongoing, based in Manchester.

The next intake is Monday 26^th February.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.