PA to Head of Luxury Property Collection

Lovely role providing ‘right-hand’ support to the Head of a Luxury Property Collection based in Roehampton, assisting with the Sales & Marketing of their UK and European properties to the Private Client and Corporate markets.  The role could suit relatively junior candidates looking to progress their careers within the industry, or those with more experience looking to return to the workplace.  As a new role in a relatively young but highly successful company, the position requires self-starters who are motivated by a challenge and excited by the opportunity.

Hours:                  9am – 5pm, Monday to Friday

Location:              Roehampton

Salary:                  Dependent upon experience

Start Date:            ASAP

Interviewing:        ASAP

Responsibilities include, but not limited to:

Sales & General Admin

• Manage client files and booking records
• Manage group files
• Manage property booking calendars (including online versions)
• Process booking confirmation paperwork
• Booking flights, hire cars etc
• Assisting with sales enquiries and following up/ tracking enquiries
• Assisting with property visits and show-arounds, talking knowledgably about the properties

CRM

• Assist in populating / implementing new CRM system
• Ongoing maintenance / updating of CRM system records and running reports to identify marketing opportunities
• Sending weekly availability emails to agent database
• Assist in research for new marketing opportunities
• Admin / event management assistance for in-house and marketing events – e.g. invitations / attendee lists, venue bookings, logistics etc
• Assisting organisation of fam trips – e.g. invitations / attendee lists, logistics, operations, itineraries etc
• Assisting organisation of events, ILTM, Christmas gifts, cards etc
• Produce and send regular e-news updates to various client / agent lists
• Provide blog / social media content for agents
• Regular updates to agents e.g. booking incentives etc

Design & Technology

• Website updates, content creation
• Produce / design marketing material when required (e.g. PDF factsheets, brochures, proposals etc)
• Use of Photoshop to edit images
• Manage image library
• Blog writing
• Day to day social media

Operations & Event Management

• Pre-arrival guest contact and concierge
• Administration of all guest accounting, APA and security deposit arrangements
• Day to day assistance with event bookings, diary and client/ supplier liaison and event management support pre, during and post event.
• Post-booking follow-up
• Provide general operational support to villa/ house teams regarding repairs, property management, supplier invoices, insurance claims, interior design issues etc.
• Provide link between suppliers and the Client’s accounts department
• General assistance with filming location bookings – admin and onsite during bookings
• Assist in day to day operations & admin e.g. professional kitchen, spa, gardens etc

Candidates must be / have:

• Experience within Sales and/or Marketing roles would be highly beneficial
• Experience of Travel, Hospitality, Events, HNW Private Clients would be highly beneficial
• Good understanding of logistics
• Tech-savvy
• Highly competent uses of Microsoft Office, particularly, Word, Excel, Outlook and PowerPoint
• Excellent written and spoken English
• Numerically confident
• Super-organised, proactive and self-motivated
• Personable and flexible