PPI Case Handler - Investigations/Redress (Financial Services) - London

A ‘Big Four’ Financial Services firm is seeking Experienced Case Handlers to join its review team, on a PPI investigation project in Central London.

Responsibilities:

• Conduct a thorough investigation into customer cases; managing the process from start to finish, within set deadlines.
• Liaise with customers and third parties.
• Reach a fair outcome for all parties, in line with FCA guidelines.
• Produce final response letters.
• Provide a clear audit trail and final report for each case.

Requirements:

• PPI Case Handling experience within Financial Services in either investigations or redress.
• Technical working knowledge of the complaint handling process.
• Proactive attitude to resolve cases in a timely manner.
• Passion for customer service.
• Excellent verbal and written communication.
• Investigation and problem solving skills.
• IT and database proficiency.

This is a full time contract role, based in Central London.

There are multiple intakes in February and March for this opportunity, in both the investigations and redress teams.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.