Support Specialist – Global Tech Software Organisation, London
- Recruiter
- Hatty Blue Recruitment Ltd
- Location
- London (Central), London (Greater)
- Salary
- £30,000 - £35,000 per annum
- Posted
- 20 Oct 2017
- Closes
- 17 Nov 2017
- Ref
- RED1345
- Job Title
- Customer Services
- Industry Sector
- IT
- Contract Type
- Permanent
- Hours
- Full Time
We have a fantastic opportunity for a tech savvy support specialist to join the world’s largest independent technology company. Our client works with some of the most successful advertising agencies, media specialists and media owners in the business. We are looking for a degree educated; bright candidate that is passionate about technology who is ideally fluent in French or Spanish but this is not essential. In this role you will be driving customer satisfaction, providing first class service to clients, buyers and third party vendors, identifying, researching and resolving application issues. You will be communicating with people all over the world, answering incoming queries over the phone, online chat and email. As well as supporting end users, you will be consulting and assisting on client-specific projects and testing new systems.
The ideal candidate will have up to two years first line support or call handler experience and be familiar with agency systems and applications such as Spectre, Aura, Lumina and Prisma. You will have excellent attention to detail and be able to demonstrate the ability to troubleshoot, problem-solve and manage client expectations. Having strong interpersonal and communication skills is a must and you will have extremely strong MS Office and writing skills. This will be an exceptionally fast paced environment so you will need to be able to efficiently handle multiple tasks and changing priorities.
This is an amazing opportunity to gain exposure and learn about pioneering software and operating systems. If you want to develop your career within a globally renowned technology company that are at the forefront of the industry apply today!!
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