Customer Service Advisor
- Recruiter
- Paragon Personnel Ltd
- Location
- London (City of), London (Greater)
- Salary
- £20-23k
- Posted
- 18 Oct 2017
- Closes
- 15 Nov 2017
- Ref
- LH2928/4
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance, Sales, Telecommunications
- Contract Type
- Permanent
- Hours
- Full Time
A fantastic opportunity has arisen for a Customer Service Advisor in our well-established contact centre.
The role offers a range of support duties relating to our products and the services we support for our clients – these could be via inbound or outbound calls, email and web-chat.
You will be the customer’s first point of contact and will be expected to:
• Provide first-line telephone, chat and email support to small business customers within a busy contact-centre environment on a number of cloud based services
• Identifying customer needs, correctly matching products and services to assist them and communicating the benefits to customers
• Maintain details of all inbound and outbound calls on our CRM applications, including notes detailed enough for subsequent users to track all communication
• Build and maintain relationships with customers/users and bankers. These will include key partners and internal department team members
• Work with high and low volume customers/users to maintain/boost product and service usage and engagement
• Conduct customer/user interviews and surveys to understand potential problems and to see opportunities where we might help.
• Work with customers/users to collect and publish feedback and testimonies about our products and services
• Gather feedback from both registered and inactive customers/users to identify future opportunities to increase usage and customer value.
REQUIREMENTS
Skills / Experience:
• A minimum of 1 years’ service experience in a call centre environment is desirable
• Productivity and target focused, having successfully achieved service and sales targets
• An excellent communicator, with strong organisational and team-working skills
• Passionate about providing amazing customer service
• Excellent spoken and written
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