Customer Administration Officer - Fluent in French and English

An exciting opportunity has arisen to work within a well known and established not-for-profit Company!

Key duties:

The post holder will have a key role in:

• Data entry
• Attending to and processing customer queries
• Providing information and advice on Charity related issues
• Translating from English and French written and verbal (and vice versa) - an understanding of Dutch would be advantageous
• Supporting project work, incoming queries, training staff members, identifying and implementing efficiencies and ad hoc issues.

Key skills:

Skills and Experience

• fluent English, both spoken and written, are essential;
• fluent in English and French written and verbal (and vice versa) - an understanding of Dutch would be advantageous
• additional languages are a great advantage, in particular European languages;
• experienced organisational and administrative skills;
• excellent attention to detail;
• computer skills, including the use of standard software packages (MS Word, Excel, PowerPoint, Outlook
• and Adobe Acrobat);
• demonstrable experience with contact management software and other databases;
• experience preparing and delivering presentations and reports;
• excellent communication skills;
• experience of successfully cultivating relationships with colleagues and clients, with a people-centre approach to business and work;
• demonstrable cultural awareness and sensitivity to the diversity of values, views and approaches to issues
• relevant to the Charity programme by stakeholders around the world;
• evidence of a willingness and enthusiasm to contribute to wide responsibilities and development, in
• pursuit of the Charity mission and vision;
• knowledge of third party certification schemes and the role of

Please contact carly. to discuss further...