Client Services Administrator

Client Services Administrator up to £18

Your new company

The company works on behalf of a number of very high profile clients. The business is performing extremely well, last year the business had an annual turnover of £370m.

Your new role

Co-ordination and management of the end to end production process.
This will include quoting, checking artwork, ordering, invoicing and progressing jobs through production, without day to day supervision in the normal manner.

Provide advice and assistance to customers on products, services, design & production methods Efficient & accurate Data Entry onto a variety of systems, Managing & ensuring data integrity.

Liaising with Customers & Suppliers by telephone and email.

Placing and progressing of orders- including the placement of personalised stationery orders received by email and post. Liaising with printers and suppliers in a professional way to ensure both quality and delivery is right first time and compliant with SLA's and productivity expectations.

To assist in the investigation of customer queries and complaints in a timely and complete way. Recording all complaints or customer problems onto the PAR system . Maintain Service levels

What you'll need to succeed

Proven track record in delivering Client Services I Account management to a client group preferably in a print or marketing environment

Excellent Administration experience

Experience of utilising multiple systems including databases without supervision

Problem resolution and complaint handling experience in a commercial environment

GCSE or equivalent Maths and English Grade C+

What you'll get in return
Th opportunity to work in a reputable fast growing business. competitive salary plus benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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