Collections Administrator

Immediate Start
Collections Administrator
Department: Asset Finance

JOB PURPOSE (include any Regulatory responsibilities, i.e. CF30/Significant function)

Perform telephone based collections and administration activities for the Asset Finance business. Working to specific targets, the successful candidate will help deliver an improved arrears performance by contacting customers primarily via phone, letter and by email while representing and supporting the strong reputation of The Bank.

KEY RESULT AREAS or ACCOUNTABILITIES

• Performing 1 & 2 down calls as per a call script and Arrears procedure document.
• Document the outcome of the call and any relevant notes about the customer situation.
• Perform all calls in-line with the Banks Asset Finance call handling/monitoring procedure.

Qualifications/Experience

• Experience of telephone collections
• Customer services or customer interaction experience in a business to business or business to personal environment.
• Good experience of using MS excel and MS word.
• Can adapt quickly in a fast pace and frequently changing work environment.
• Good attention to detail
• Excellent data input accuracy
• Excellent English Language skills
• Good numerical skills
• Comfortable working to internal deadlines
• Works well in a team

Competencies/soft skills

• Can adapt quickly in a fast pace and frequently changing work environment.
• Good attention to detail
• Excellent data input accuracy
• Excellent English Language skills
• Good numerical skills
• Comfortable working to internal deadlines
• Works well in a team

MORGAN SPENCER DISCLAIMER :-

Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple:  Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £150 of Gift vouchers of your choice.  Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998