German speaking Customer Service Team Leader - TV / Sport

Calling all German speaking Customer Service Team Leaders! Handle is recruiting for a German speaking Customer Service Team Leader to join an established and exciting sporting project for a leading TV Network in West London. This person will be responsible for leading, coaching and motivating a customer service team and will drive excellent customer service standards across all channels, including social media.

Key duties include:

• Ensure SLA and targets are achieved on KPI's
• Feedback on customer comments and complaints whilst being able to escalate and handle them in an efficient way
• Coach, train and develop team around best practice
• Report on KPI's and quality targets
• Communicating in both English and German
• Dealing with both inbound and outbound calls, emails and social media

Key skills include:

• Strong knowledge of CRM systems
• Comfortable with both Excel and PowerPoint
• Experience leading international teams
• Strong communication skills in both English and German

If you are a German speaking Customer Service Team Leader and want to join an exciting, innovative project for a major TV Network in West London please apply today with your CV.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.