Lost Property Office Assistant
Customer Service role, to start as soon as possible until the end of December, based in Baker Street London.
Your new company:
Some fantastic opportunities have become available for customer focused, highly profession and enthusiastic customer contact agents. Working for a highly reputable London Transport Authority within it's lost property department, based in Baker Street. These roles involve both call centre customer service and face to face customer service. These roles are to start as soon as possible and are for 3 months initially.
Your new role:
The key purpose is to provide a front line public relations role by dealing with customer requirements of lost property either face to face, in writing or over the phone, and reunite these items with their rightful owners in a constructive and courteous manner. You will have to answer telephone queries from customers and search the database to identify property which might belong to the caller. Establish ownership by asking probing questions to ensure the property is only returned to its rightful owner as well as process various payment transactions.
What you'll need to succeed:
- Experience of working within a busy customer services department dealing with a high volume of inbound calls as well as dealing with customers face to face.
- Must be able to demonstrate both proactive and reactive responses to everyday situations.
- Must have excellent verbal and written communication skills and be able to communicate clearly and effectively with customers and third parties.
- Excellent analytical skills and have a methodical approach to solving problems.
What you'll get in return:
These roles are paying an excellent hourly rate and it is a great opportunity to work with one of the largest public bodies in England.