Sales Support Administrator

Immediate start

My client who is a very well established and renowned office supplies company is looking for an experienced customer service individual who has previously worked in a call centre, taking and processing orders and maintaining excellent client relationship.

This is a challenging role with lots of variety and several different areas of responsibility:

• Sales Support - to build relationships with Image customers ensuring they are retained and happy.
• Purchasing - to build and maintain relationships with suppliers and to manage stock levels
• Query handling - managing queries in a timely and efficient manner and providing high quality service to customers at all times.Responsibilities

• To provide first line support to both customers and the sales team in dealing with enquiries and orders.
• Manage stock levels and purchase orders to ensure that next-day fulfilment targets are met
• Manage order processing tasks
• Sourcing "specials" - finding unusual and bespoke items, assessing suppliers, and managing purchase and delivery.
• Manage customer queries and returns, arranging collections and associated customer credits.
• Supporting and maintaining general sales administration with new account documentation, pricing and delivery documentation.Skills and experience required:

• Customer service background is essential together with high level of telephone and administrative activities
• Previous experience in working in a call centre or sales processing environment is required
• Must be computer literate and have used sales databases.
• Good level of education.