Receptionist/Guest Relations

Receptionist/Guest Relations
£21,000 - £25,000
Clerkenwell


THE COMPANY:
Our client is an upcoming serviced office provider, over the last 3 years the company has expanded and are now looking for an experienced Receptionist/Guest Relations Assistant to join the team


THE ROLE:

• Working with all departments as one team to ensure the full satisfaction of residents
• Handling telephone, mail, email and requests made in person
• Assisting residents with obtaining services related to their office or desk space
• Maintaining accurate and timely records of work tasks undertaken by the Front of House Team
• Assisting the Sales Team with viewings and the Events Team with looking after guests
• Providing information regarding services e.g. meeting room reservations, event confirmations
• Inducting new residents to their office
• Managing an effective hand-over from shift to shift in order to ensure consistent efficient delivery of services
• Be acquainted with all residents and regular visitors, greeting them by name whenever possible
• Maintaining a service delivered by external parties, for example florists, laundry, dry cleaning, catering, business support services
• To be knowledgeable of all selling opportunities within the residences

 
THE PERSON:

• At least 2 years’ experience in a similar role within the hospitality industry
• Excellent commincation skills both verbal and written
• Strong interpersonal skills with the ability to establish and maintain effective professional relationships
• Detail oriented and comfortable working in a fast-paced environment
• Excellent organisational skills with the ability to prioritise own workload and stick to deadlines
• Very well organised & excellent time-keeping
• Able to demonstrate leadership skills, give encouragement to the team and ensure standards of service are delivered
• Good sense of humour
• Excellent customer service skills
• Professional integrity, trustworthy and great attention to detail
• Professional and polite telephone manner

 

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

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