Customer Service Advisor
- Recruiter
- Morgan Spencer Limited
- Location
- East London
- Salary
- £18000 - £19000 per annum
- Posted
- 01 Sep 2017
- Closes
- 29 Sep 2017
- Ref
- BE/20170901
- Contact
- Becky Elder
- Job Title
- Customer Services
- Contract Type
- Permanent
- Hours
- Full Time
My client, an environmental management company is looking to recruit for a customer service advisor. You will be responsible for internally managing all existing client accounts and ensuring customer satisfaction is met. You will need to ensure all customer queries are resolved in a timely and professional manner.
A day in this role will include:
•Managing all incoming service and invoice queries from Customer Service assignedaccounts
•PlaciProducing periodic reports for internal and external senior members of staffng orders and advising customers of new/additional service offerings
•Working closely with our Transport department to ensure service levels are maintainedto clients SLA standards
•Producing periodic reports for internal and external senior members of staff
•Working closely with the CR team to ensure contract changes are actioned accordingly
•Ensuring all key documentation required for legislative purposes is continuouslyupdated
•Managing the CRM database, ensuring all client information is kept up to date
To be successful in this role, you will have:
•Essential: Experience within a call centre environment
•Essential: Excellent customer service and communication skills
•Essential: Basic letter writing and email skills
•Proficiency in using Microsoft; Word, Excel, and Outlook
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114
OUR MISSION: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them.
Not what you're looking for? Get headhunted for relevant jobs.
Upload your CV
More searches like this
Not what you're looking for? Get headhunted for relevant jobs.
Upload your CV