Customer Service Agent
- Recruiter
- Hays Specialist Recruitment Limited
- Location
- England, London
- Salary
- £13.11 per hour
- Posted
- 16 Aug 2017
- Closes
- 13 Sep 2017
- Ref
- 3097485
- Contact
- Katie Shaw
- Job Title
- Customer Services
- Industry Sector
- Public Sector
- Contract Type
- Temporary
- Hours
- Full Time
Customer Service Agent job, to start 29th August for 6 months to ongoing, based in North Greenwich
Your new company:
Some fantastic opportunities have become available for customer focused, highly professional and enthusiastic customer service agents. Working for a highly reputable London Transport Authority in their contact centre, based in North Greenwich. These roles are to start on the 29th August (applicants must be able to start work on this date) and are for 6 months to ongoing. Applicants must be able to attend an assessment day on the 6th July.
Your new role:
Candidates will be required to be flexible as it will be working on a shift pattern between the hours of 6am and 12am 7 days a week, it is a 35 hour working week. The key purpose of the role will be to act as a first point of contact for customer contacts by telephone and email. You will respond politely and efficiently to queries spanning payments, refunds, travel information and complaints. You will be responsible for handling both internal and external customer concerns and resolving any issues they may arise and if possible act as a one stop shop.
What you'll need to succeed:
- Excellent customer service skills are essential
- Strong written skills - you are assessed on this during the application process
- Educated to degree level - Desirable
- Must have good IT and organisational skill
What you'll get in return:
These roles are likely to be on an on-going temporary contract. Paying an excellent hourly rate with the added pay benefits after 12 weeks of service, including increased unsociable hour allowance, very competitive overtime rates and an additional 10 days holiday which is rolled up into your hourly rate.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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