Customer Service Advisor, £20k, Cambridge

Customer Service Advisor, £20k, Cambridge

Term time is just around the corner - and they need your help immediately! Their Cambridge campus is about to get a whole lot busier with new students about to enlist on a wide range of courses and programmes. This role is based within the operations department as a Customer Service Advisor to help with operations of excellent facilities to students, customers, visitors and staff. Come join this well known private university in a busy and exciting start to the academic year.

Who will you be working for?

Our client is a highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. Most well known for its Business School and Law School, this private organisation has campuses located throughout the U.K and is no stranger to global companies and ambitious students. A distinctive, supportive and welcoming culture making this a highly sought after organisation to work for.

What does the role consist of?

The purpose of the role is to support the busy local campus, which primarily offers law courses to it's students, and to ensure a seamless approach to customer service at the study centre. This is a customer facing role based where you will have plenty of student engagement and team support from the tutors and course coordinators. In this role, you will support the small team of 10 providing administrative and facilities support. Some of your duties will include:

• Responding to student and client enquiries.
• Provide an excellent front of house experience for all students and visitors
• Build close relationships with students, maintain excellent product knowledge and sue this to advise students on their options
• Provide support for various university events
• Ensure all course registers are input into the relevant system
• Provide classroom support including room set up and furniture configuration
• Act as health and safety contact, first aider and chief fire marshall

This is a full-time permanent position. The study centre is open 7 days a week, and you will be expected to work 5 of those days, with one of the days being a Saturday or Sunday. If you prefer to work both weekend days, that can be arranged for the right candidate.

What will the successful candidate be like?

• a proven track record in providing exceptional levels of customer service
• must take ownership of issues and associated responsibility for completing a task
• well organised and self-disciplined with the ability to prioritise under pressure
• attention to detail
• time management
• ability to build strong internal network
• excellent communication skills

How to apply?

This role is for an immediate start and you must be able to begin ASAP.

We're hiring as quickly as possible so email or apply with your CV for immediate consideration.