Receptionist / Host (Part-Time, Weekend)

ISS Support Services is an independent division of ISS Facility Services Limited. Through its Office Services and Front of House businesses, it provides tailored hotel-style services to corporate clients in the UK and regionally. ISS is an established global facilities and outsourcing provider, working with some of the most recognised clients and global brands.

The highlights of working with us include;

• Investors in People Gold accredited organisation

• Experience with working for some of the world`s most successful brands

• Working with experts in the field of FM in continuing the growth of this successful ‘boutique’ business

• For the fourth year in a row, the International Association of Outsourcing Professionals (IAOP) has ranked ISS with the highest global rating on its annual list of the world`s best outsourcing service providers - The Global Outsourcing 100.

• Extensive learning & development opportunities with a range of sales and management courses, including through the ISS University.

We are seeking a dynamic and customer focussed Receptionist / Welcome Host at one of our prestigious client sites in the West-End of London.

Contracted hours - 16 per week - Working Saturdays and Sundays. An interest in cars is a big advantage!

Job Purpose:

• To provide a world-class, client-facing Front of House service in line with the ISS global vision
• To proactively anticipate our client needs at all stages of the customer journey in line with the ISS Apple concept
• To be an ambassador of our client and ISS Front of House to blend seamlessly with your client organisation
• To have a full understanding of Front of House products and services
• To take full ownership of your key responsibilities and support the Management Team in providing a world class service
• To be innovative and proactive in finding solutions
• To be proactive in all Visitor Management duties in line with our clients service standards.
• To be a brand ambassador of our client and ISS Front of House

Key Responsibilities:

• To ensure the smooth operation of the client site.
• To ensure that all client and visitor request and enquiries are fulfilled and exceed expectations.
• To ensure that all Client site procedures and standards are met, providing a five star meet and greet service at all times and proactively welcoming visitors and tenants.
• To work as part of the Front of House team maintaining five-star standards.
• To assist in the training of where necessary other Client Services and Network Team Members.
• To use the client site operating systems in accordance with guidelines.
• To lead by example at all times and be a role model for the team.
• To maintain excellent working relationships with the other onsite contractors.
• To maintain excellent working relationships with the tenants and designated tenant contact points within the building.
• To adhere to ISS Front of House and client site rules and regulations
• To maintain and use as appropriate ISS Front of House property as provided or recommended, i.e. standard uniform, as well as electronic equipment.
• To carry out other duties or responsibilities that may from time to time be assigned by your manager.
• To maintain the necessary confidentiality on all ISS Front of House and client matters.
• To show responsibility for personal Health and Safety, and that of others in the conduct of the job in line with ISS Front of House and Legal requirement.
• To maintain a professional appearance at all times.
• To maintain the necessary confidentiality on all ISS Front of House and client matters.
• To maintain a professional appearance at all times.
• Offering and serving refreshments.
• Clear and clean crockery that are used to serve our customers ensuring we always have more than enough to serve customers
• Keep all items needed to serve customers fully stocked up with additional stock kept on hand to replenish regularly
• Liaising with the sales team and keeping customers fully informed
• Updating the daily log accurately
• Working Front of House and hosting as per rota requirements
• To cover lifestyle shops, as per rota requirements
• To cover switchboard and congestion charge departments, as per rota requirements
• To cover at Aftersales, as per rota requirements
• Remain focused, professional & customer orientated at all times
• Liaise with other team members to ensure information accuracy on all systems.
• To be part of the drive to continually develop the customer experience
• To be proactive in all customer service duties in line with the client`s service standards.
• To be an ambassador of the client and ISS Front of House