Sales Support Executive 
Canary Wharf, London
£21,000 + £4k achievable commission

Trinity Mirror Digital Recruitment (TMDR) is a division of Trinity Mirror Plc, the largest national and regional multi-media content publisher in the UK, with a growing digital portfolio that reaches over 130m people each month, and turnover in excess of £550m pa.

TMDR is a digital advertising business, made up of three distinct specialist job boards -GAAPweb.com (Finance & Accountancy), TotallyLegal.com (Legal) and SecsInTheCity.co.uk (high end PA/Support).

Each job board has a long established market leading position, which has enabled TMDR to cultivate a recurring client list of the world’s most recognised brands - clients through 2016 have included Apple, Nike, HSBC, BMW, PWC, Asos, EE, Amercian Express to name a few.

The Role:

TMDR’s Sales Support team play a pivotal role in the businesses ongoing success, and the team is instrumental in ensuring TMDR continues to deliver a client experience beyond what their competition can offer. Our Sales Support dept remains one of the key differentiators that enables us to continue to lead the market.

The Sales Support Executive is not a salesperson, but you will work closely alongside sales (and with both Marketing and Finance) throughout the sales cycle.

The typical day may include onboarding clients, processing contracts and getting them started, ensuring they have the right products, and that they know how to use them to maximum impact. You might be demoing our CV database online to a prospective client, or running a training session online teaching recruiters how to write the perfect job advert. You could be reviewing a client’s adverts to see where they could improve, giving advice and helping them best use the site.

This is not a ‘computer says no’ call centre job. There are of course necessary administrative tasks to deliver, but there is also autonomy in this role - there is proactive work, and there is frequent challenges and problem solving that keep us on our toes.

The Ideal Candidate

You will be a good communicator, comfortable talking to clients of all levels on the phone.Organised, analytical and methodical with a sharp attention to detail. Able to problem solve and think on your feet, to prioritise effectively and use your initiative when needed.

No previous experience is necessary - we give full and ongoing training. Experience in previous phone based customer support / helpdesk environment would be helpful, CRM usage (we use Salesforce.com but any comparable system). Any business systems experience - inputting / reviewing customer data in a live environment - also useful. MS Office experience is a given - outlook and excel.

Package & Benefits:

Basic salary £21k
Commission £4k (achievable £1k quarterly. 2016 average achievement 94%)
26 days holiday, company gym, contributory pension, cycle to work scheme.