Client Engagement Executive
- Recruiter
- Val Wade Recruitment
- Location
- England, London, City of London
- Salary
- £13 per hour
- Posted
- 09 Aug 2017
- Closes
- 06 Sep 2017
- Ref
- TEMP4023
- Contact
- Temp
- Job Title
- Customer Services
- Industry Sector
- Media
- Contract Type
- Temporary
- Hours
- Full Time
Our client a Media Organisation based in the City requires a bright and confident Client Engagement Executive to start ASAP. This is a temp role until the end of October 2017. You need to be IMMEDIATELY available!
The main duties are:
- Provide excellent customer experience to customers from smooth on-boarding to resolving queries
- Identify uplift opportunities and communicate customer feedback to sales and relevant departments
- Update customer user records and database information efficiently
- Participate in client engagement initiatives to increase client retention
- Processing renewals on the CRM database and produce relevant sales paperwork to customers
- Follow-up with clients and complete the renewal process on the CMR database
- Data and document management of signed Sales paperwork and supporting documentation
- Provide a contact point between the Sales and Finance teams throughout the renewal process
The successful candidate will have experience working in customer service or sales environment and have strong admin experience and numerical skills. You need to be confident, have a polite phone manner, excellent communication, interpersonal and relationship building skills and have the ability to compose professional email correspondence. You need to be highly organised, have strong attention to detail, have strong co-ordination and time management skills with the ability to meet deadlines. You need to be a team player, have good knowledge of Microsoft Excel and experience using databases or sales processing systems is preferable.
Due to the large number of applications that we receive, only shortlisted applicants will be contacted.
This is a great opportunity, apply now!
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