Front of House Receptionist

Front of House Receptionist

Kirkstall, Leeds

£18,000 - £22,000

This is one of the largest regeneration schemes in the north of England and this exciting new opportunity will be working alongside a dynamic team, and would suit an immaculately presented, professional and highly organised individual, who has had previous front of house experience.

The successful candidate will be responsible for:

• Delivery of a first class reception service to all tenants and visitors
• Answer telephone calls in a courteous manner and deal with caller appropriately and in a timely manner.
• Greet, record and manage visitors to the building
• Provide a professional, friendly, tidy and presentable reception.
• Maintain accurate records of individual occupants, with use of access management system.
• Ensure safe working practices to ensure the safety of all tenants and visitors.
• Control the issuing of keys and access passes for the building and car park.
• Maintain the reception diary, handbook and telephone directory accurately.
• Dealing with and assisting tenants with queries.
• Report faults and/or incidents through facilities management, keep abreast of updates and chase as required.
• Assist all contractors with access, permits and any other requirements.
• Schedule and conduct meetings, if required.
• Oversee CCTV and access management system control.
• Arrange and administer parcel collection service for tenants.
• Liaise regularly with tenant representatives and obtain correct emergency contacts.
• Undertake chief fire warden role in a confident manner, create and maintain fire evacuation records and procedures for all occupants.
• Enhance service delivery and hospitality
• Provide support in the absence of the Estate Manager

The ideal candidate will have/will be:

• Highly presentable, efficient and professional.
• Good knowledge of front of house software, Microsoft Word, Excel and Outlook.
• Excellent communication skills, both orally and written.
• Effective organisational, time management skills.
• Good observation skills and attention to detail.
• Totally customer service driven - willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships.
• Able to receive instructions and deliver in a timely manner.
• Must have experience of working as part of a team.
• Taking and directing phone calls to the correct department.
• Demonstrate a helpful and can do attitude.
• Articulate and good communication skills.

Please apply online if you feel your experience matches the above requirements. Please submit your CV in Word format quoting reference AMa1275052 for more details.