Quality Checker - Unsecured Arrears (Central Manchester)
- Recruiter
- Diana Duggan Associates (UK) Ltd
- Location
- Manchester, Greater Manchester
- Salary
- £210 - 220 per day
- Posted
- 25 Jul 2017
- Closes
- 21 Aug 2017
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance
- Contract Type
- Contract
- Hours
- Full Time
‘Big Four’ Financial Services firm is seeking a Quality Checker to join an Unsecured Arrears project, based in Central Manchester.
Key Responsibilities:
- Quality check cases, in line with policies and procedures
- Liaise with the change and continuous improvement teams
- Coordinate work stream and escalate potential risks
- Maintain and manage quality standards.
- Provide guidance and training.
- Run reports, attend management meetings and provide update to Senior Leadership team.
Requirements:
- QA/QC experience within Financial Services.
- Unsecured arrears experience, or similar
- Effective coaching and people management experience
- Technical working knowledge of the complaint handling process.
- Passion for customer service.
- Excellent verbal and written communication.
- Investigation and problem solving skills.
- IT and database proficiency.
This is a full time contract until December 2017 (scope for extension), based in Central Manchester.
The next intake is Monday 14th August.
If you are interested in this opportunity, please send your CV to Diana Duggan Associates.
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