Quality Checker - Unsecured Arrears (Central Manchester)

‘Big Four’ Financial Services firm is seeking a Quality Checker to join an Unsecured Arrears project, based in Central Manchester.

Key Responsibilities:

• Quality check cases, in line with policies and procedures
• Liaise with the change and continuous improvement teams
• Coordinate work stream and escalate potential risks
• Maintain and manage quality standards.
• Provide guidance and training.
• Run reports, attend management meetings and provide update to Senior Leadership team.

Requirements:

• QA/QC experience within Financial Services.
• Unsecured arrears experience, or similar
• Effective coaching and people management experience
• Technical working knowledge of the complaint handling process.
• Passion for customer service.
• Excellent verbal and written communication.
• Investigation and problem solving skills.
• IT and database proficiency.

This is a full time contract until December 2017 (scope for extension), based in Central Manchester.

The next intake is Monday 14^th August.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.