Customer Service Manager - Events Sector

London (Central), London (Greater)
22 Nov 2016
20 Dec 2016
Job Title
Customer Services
Industry Sector
Contract Type
Full Time

Events Sector 

Job Title: Customer Service Manager

Salary: 20,000-23,000

Central London


ASAP start

Job - Summary of the Role, Key Duties & Responsibilities:

Scope of responsibilities:

Start to finish customer service administration for our international series of events.

Job Specification:

Processing of registrations from our customers

Invoicing and credit control for delegate and sponsorship invoices

Securing full payment from all clients in advance of the event

Responding and resolving the variety of participant queries

Improving customer service systems and processes

Working closely with the operations team to ensure seamless delivery of the conference

Provide accurate information to the finance team including revenue reports and event reconciliation

Running the registration desk onsite (on selected events)

Person - Key Skills, Qualifications & Experience:

Candidate Specification

Excellent communication skills – able to deal with people at all levels, good written communication and confident telephone manner. Foreign languages are beneficial, but not essential.

Confident, able to work with minimum supervision to strict deadlines and remain calm under pressure.

Extremely organised - able to multi-task, work on multiple events at the same time.

High attention to detail

Applicants should have a minimum of one year’s experience in customer services

Show initiative and be proactive to ensure quick and effective problem solving

IT skills – Experience working with Salesforce is highly beneficial, Advanced Word and Excel, Typing to at least 50wpm

Highly numerate – invoicing, budgets (including multi-currency events) and credit control

Proactive approach, willingness to show initiative and accept responsibility

Flexibility to travel internationally to deliver customer service onsite (3-4 trips per year)

Please send your CV for immediate consideration.