SALES & CUSTOMER CARE CONSULTANT
- Recruiter
- Elisabet Chaves
- Location
- London (South), London (Greater)
- Salary
- £20K + Benefits
- Posted
- 17 Oct 2016
- Closes
- 14 Nov 2016
- Ref
- EC3018AL
- Job Title
- Customer Services
- Industry Sector
- Luxury
- Contract Type
- Permanent
- Hours
- Full Time
Recruiting 15+ contract/perm roles at the moment - Require 3x German languages 1x Cantonese, 1x Mandarin 1x Russian, 1x French – + any other European languages are relevant.
About:
Based in Charlton (distribution and contact centre)
20k per annum + bonus incentive (quality, activity and sales measure)
90-110 consultants – 3 micro teams
operations team and cross brand team
contact centre environment
phone, live chat, social media, UK hours
customer care in US, EMEA.
Interview process:
1st stage: Telephone interview and IT tests
2nd stage: Competency F2F interviewing with recruitment team and line managers
Role:
SALES & CUSTOMER CARE CONSULTANT
We currently have a fantastic opportunity for a Sales and Customer Care Consultant, working with an experienced team of consultants and Senior consultants, providing exceptional service to our customer.
Responsibilities
- To assist customers with any issues with regards to their returns or their orders via emails or by phone
- Communicate promptly any information to customers about their orders
- To help customers to register online and/or to process their orders
- Deal with complaints and escalation process where necessary
- To handle difficult customers with professionalism
- To be able to deal with customers with late returns and faulty goods
- Liaise with Fulfilment for any issues with customers’ orders
- Liaise with shipping department over issues raised by customers with regard to either orders or returns
- To assist Finance Department with customers on security checks (calls or emails)
- Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
- Maintain a high level of service awareness at all time
- Active use of order tracker and order database
- To help customers with product enquiries
Essential Skills & Requirements
- Excellent experience with Customer Care in an office environment or on the shop floor
- Previous contact centre experience is beneficial
- Excellent written and verbal communication skills.
- Good team player
- Excellent keyboard and written skills, articulate with good spelling and grammar
- Excellent communication skills specifically in regard to building relationships with customers
- Reliable and consistent
- Flexible attitude and able to take initiative
- Excellent eye for detail and good organizational skills
- Experience with Microsoft packages
- Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business
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