Membership Assistant

An exciting opportunity has arisen for a Membership Assistant to join the Membership team at a prestigious hospitality group based in Central London.

The Membership Assistant will have responsibility for all administration relating to membership and all clubs' waiting lists. The successful applicant will have excellent communication skills, both oral and written, good attention to detail and be exceptionally well organised.

Main Responsibilities of the Membership Assistant:

• Main point of contact for all Membership enquiries via phone, e mail and letter
• Management of all administration relating to payment of annual subscriptions
• All administration relating to monthly elections
• Accurate allocation of payments to individual Members
• Chasing of payments as required to maintain low attrition rate
• Answering the phone and dealing with all enquiries appropriately
• All administration relating to applications including sending and tracking of forms, management of waiting lists of all Clubs, corresponding with applicants as required
• Researching new applicants and ensuring all applications are complete
• Weekly reporting on waiting list figures
• Ordering of all stationery and print collateral, working with printers when necessary
• Supporting Membership Secretaries, Manager and Director as required
• Administering all restaurants' vouchers as required
• Attending Member events as required

The Ideal Membership Assistant will have:

• Excellent communication skills, both oral and written
• Excellent attention to detail
• Strong organisational skills
• Excellent Computer skills including Excel and Word
• Personable and ability to work in a small, very busy, process driven team
• Ability to multi task
• Sense of humour
• Database experience