Client Services Manager – London – Immediate Start
- Recruiter
- Admiral Recruitment
- Location
- London (Greater)
- Salary
- £30,000 - £35,000 per annum
- Posted
- 12 Oct 2016
- Closes
- 09 Nov 2016
- Ref
- Andrea B
- Job Title
- Customer Services
- Contract Type
- Permanent
- Hours
- Full Time
I am working on behalf of a leading independent reception management company, delivering a 5 star hotel-style visitor experience to prestigious offices across London. They are now looking for a Client Services Manager to assist their teams across London. This role requires an individual who is highly customer focussed and is able to communicate at all levels.
• Managing, building and strengthening relationships with clients and employees
• Attending monthly review meetings with clients
• Overseeing 20-25 client sites, approximately 40 employees across London
• Preparing presentations on PowerPoint and reports on Excel
• Develop strong operational relationships with clients to understand their needs
• Monthly completions of SLA's, KPI'S, risk assessments and contractor audit forms
• Ensuring contractual agreements are fulfilled
• Ensure operatives are following correct procedures
• Maintain effective working relationships with all departments at head office
• Carrying out performance and grooming assessments
• Carrying out annual appraisals and probation reviews
• Conduct meetings of concern and investigations
• Sickness and timekeeping management and carrying out return to work interviews
• Direct involvement in pitching and presenting to clients for new or retention of existing business
Profile:
• At least 3 years experience working within a customer service environment, one year of which must have been within a supervisory capacity
• Hotel or Corporate Reception experience is essential
• Experience in directly overseeing contracts
• Knowledge of conducting HR meetings such as disciplinarians, appraisals and dismissals
• Diary Management, prioritisation of workload and delegating tasks
• Great training and development skills
• Experience in compiling monthly reports to include service delivery in line with budget would be an advantage
• Exceptional presentation skills with the ability to inspire
• Excellent organisational and time management skills
• Superb IT skills and meticulous written skills
• You will need to be an engaging communicator who can build rapport and trusting relationships quickly
• You will immaculate presented and have a genuine passion for guest services
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